Frequently Asked Questions
Ready,Set,Go! for Windows
What is the minimum system configuration for Ready,Set,Go! for Windows?
Ready,Set,Go! 4 Ruby for Window requires:
Intel Pentium or equivalent
Windows 2000, XP, Vista
256Mb RAM
200Mb hard disk

Ready,Set,Go! 2.3 for Window requires:
Intel Pentium or equivalent
Windows 98, ME, 2000, XP (not tested with Vista)
64Mb RAM
100Mb hard disk

Are there any updates available RSG for Windows?
For RSG for Windows updates and upgrades please click here.
I downloaded Ready,Set,Go! from your web site. I would like to have a backup CD. How can I order one?
If you require a backup CD for RSG 2.3 then you can order one for US $12.50 including postage from our Online Store by visiting the following link: http://store.eSellerate.net/diwan/rsg23cd.

If you require a backup CD for RSG Ruby then you can order one for US $12.50 including postage from our Online Store by visiting the following link: http://store.eSellerate.net/diwan/rsgrubycd.

Are documents created by RSG for Mac compatible with RSG for Windows and vica versa?
Yes, they are compatible, but you need to follow these steps:

1/ To open RSG 7.6 documents in RSG 2.3 for Windows:
- Add the extension .rsg to the end of the RSG Mac document before transferring it to your PC
- choose 'Open...' from the RSG 2.3 for Windows 'File' menu
- change the file type to 'All Files'
- find the RSG Mac document you want to open
- click 'Open'

2/ To open RSG 7.6 documents in RSG Ruby for Windows:
- Add the extension .rsg to the end of the RSG Mac document before transferring it to your PC
- double-click the document

3/ To open RSG 2.3 or RSG Ruby for Windows documents in RSG 7.6 for Mac OS X requires the RSG Windows documents to be exported to RSG 7 format first by:
- choosing 'Export...' from the RSG 2.3 for Windows 'File' menu
- setting 'Save as Type: Ready,Set,Go!7 (*rsg)'
- clicking 'Save'
- choosing whether or not to save any existing images as PICT files

Please note:
There are some important issues that are related to the difference between the Macintosh and Windows platforms that may prevent your documents from being converted perfectly to Windows. These are listed below:

1/ Fonts
You need to make sure that the same versions of your fonts are available on both Macintosh and Windows. Some standard Macintosh fonts such as Helvetica, Times and Courier are not available on Windows. These can be replaced as follows:

Windows Macintosh
Arial Helvetica
Times New Roman Times
Courier New Courier
Wingdings Zapf Dingbats

Due to very small differences in the units of measure between Macintosh and Windows, lines may not always break on exactly the same word.

We cannot advise you on the substitutions of the other fonts, you will have to experiment or only use a library of fonts which are guaranteed to be compatible between Mac and Windows. This means you will need to purchase the same set of fonts for the Mac and Windows from one manufacturer.

3/ Images
Windows requires that files are named with the convention of a dot followed by three letters defining the file type. For Images to be transferred correctly they must be named in this way before being imported into the Macintosh document. If you have already imported the images then it the images will need to be re-imported after the file name is changed.

The file name extension should be used as follows:

Type Extension
EPSF .eps
TIFF .tif
PICT .pct
JPEG .jpg

Some embedded PICT images may not appear or may not appear correctly. These will need to be recreated as EPS or as Tiff images and re-imported.

4/ Printer Settings - Due to the difference between the printer drivers on Macintosh and Windows you should make sure that your document has the correct printer page size before printing.

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If your question is not covered, please raise it to the Diwan Technical Support Team.